Returns Policy

How long do I have to return a product?

  • We understand that sometimes you change your mind about your order. You can return any item you don't want to keep, we just ask that: 
    - Items must be returned within 14 days of delivery. Should you return an item after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis. 
    - The Product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and Failure to do so may result in damage to the product which you will be liable for.

  • You then have a further 14 days from the date you notify us to return the goods.

  • The cost of returns must be paid by the customer.

What do I do if I've received an incorrect/faulty product?

  • If you happen to receive an incorrect or faulty item, please get in touch with us within 7 days of delivery. We will require your order number and a photo of the fault so we can sort this out straight away for you. We will refund the full product cost along with the postage cost associated with returning the product.


Where do I return the product to?

  • Our returns address is: 13 Orchard Road, Caerleon, Newport. South Wales, NP18 3FX. 

  • For mainland UK customers, please take your parcel to a Post Office. You must ensure to receive and obtain your proof of postage in case your parcel is lost on its return back to us. If you do not have your proof of postage, Belle Fleuriste cannot be held responsible for any lost parcels. Belle Fleuriste also cannot be held responsible for parcels that go missing which are returned outside of our advised return methods. It is important that a return postage receipt is kept safe until you receive your refund from us. If you have lost your invoice, please enclose a note with your order number, full name and address inside. We do not cover return postage costs (unless the product is faulty).

  • For overseas customers, please return your parcel using the returns address above. We do not cover return postage costs. Your parcel must be returned using a tracked returns service and you must obtain your return postage receipt until you receive your refund from us.

  • You can contact us: Telephone 07474729873


How long does the refund process take?


  • We ask for 7 working days to process your return once your parcel has been received, however we always try to issue refunds as quickly as possible. Please note, it can take your bank a further 2-10 days to show this refund on your account.


Handmade with care in South Wales U.K



  • instagram
  • facebook


Peak Horizon Ltd Trading as Belle Fleuriste

Company number: 10295102

VAT number: 324702428