Privacy and Cookies

1.      Introduction

1.1    We are committed to safeguarding the privacy of our website visitors; in this                  policy, we explain how we will treat your personal information.

1.2    By using our website and agreeing to this policy, you consent to our use of                    cookies in accordance with the terms of this policy.

2.       Collecting personal information

2.1    We may collect, store and use the following kinds of personal information:

(a)     information that you provide to us when registering with our website (including            your email address);

(b)    information that you provide to us for the purpose of subscribing to our email                notifications and/or newsletters including your name and email address;

(c)    information relating to any purchases you make of our goods (including your                  name, delivery address, payment address, telephone numbers, email address and            card details);

(e)    information that you post to our website for publication on the internet (including         [your user name, profile pictures and reviews])];

(f)    information contained in or relating to any communication that you send to us               (including the communication content and metadata associated with the                         communication); and

(g)    any other personal information that you choose to send to us.

2.2    Before you disclose to us the personal information of another person, you must              obtain that person's consent to both the disclosure and the processing of that                  personal information in accordance with this policy.

3.       Using personal information

3.1    Personal information submitted to us through our website will be used for the                purposes specified in this policy or on the relevant pages of the website.

3.2    We may use your personal information to:

(a)    administer our website and business;

(b)    enable your use of the services available on our website;

(c)    send you goods purchased through our website;

(d)    send statements, invoices and payment reminders to you, and collect payments              from you;

(e)    send you non-marketing commercial communications;

(f)    send you email notifications that you have specifically requested;

(g)   send you our email newsletter; if you have requested it you can inform us at any             time if you no longer require the newsletter;

(h)   send you marketing communications relating to our business which we think may         be of interest to you, by post or, where you have specifically agreed to this, by               email or similar technology (you can inform us at any time if you no longer                   require marketing communications);

(i)    deal with enquiries and complaints made by or about you relating to our website;

(j)    keep our website secure and prevent fraud; and

(k)   verify compliance with the terms and conditions governing the use of our website.

3.3   If you submit personal information for publication on our website, we will                     publish and otherwise use that information in accordance with the licence you               grant to us.

3.4   We will not, without your express consent, supply your personal information to             any third party for the purpose of their or any other third party's direct marketing.

3.5    All our website financial transactions are handled through our payment services            provider, WorldPay. You can review the provider's privacy policy at                       We will share information with our          payment services provider only to the extent necessary for the purposes of                      processing payments you make via our website, refunding such payments and                dealing with complaints and queries relating to such payments and refunds.

4.       Disclosing personal information

4.1    We may disclose your personal information to [any of our employees, officers,              insurers, professional advisers, agents, suppliers or subcontractors] insofar as                reasonably necessary for the purposes set out in this policy.

4.2    We may disclose your personal information to any member of our group of                    companies (this means our subsidiaries, our ultimate holding company and all its          subsidiaries) insofar as reasonably necessary for the purposes set out in this                    policy.

4.3    We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing                 information to others for the purposes of fraud prevention and reducing credit               risk);

(d)   to the purchaser (or prospective purchaser) of any business or asset that we are (or         are contemplating) selling; and

(e)    to any person who we reasonably believe may apply to a court or other competent         authority for disclosure of that personal information where, in our reasonable                 opinion, such court or authority would be reasonably likely to order disclosure of           that personal information.

4.4    Except as provided in this policy, we will not provide your personal information            to third parties.

5.       International data transfers

5.1    Information that we collect may be stored and processed in and transferred                    between any of the countries in which we operate in order to enable us to use the          information in accordance with this policy.

5.2    Information that we collect may be transferred to the following countries which            do not have data protection laws equivalent to those in force in the European                  Economic Area.

5.3    Personal information that you publish on our website or submit for publication on          our website may be available, via the internet, around the world. We cannot                    prevent the use or misuse of such information by others.

5.4    You expressly agree to the transfers of personal information described in this                Section 5.

6.       Retaining personal information

6.1    This Section 6 sets out our data retention policies and procedure, which are                    designed to help ensure that we comply with our legal obligations in relation to              the retention and deletion of personal information.

6.2    Personal information that we process for any purpose or purposes shall not be                kept for longer than is necessary for that purpose or those purposes.

6.3    Without prejudice to Section 6.2, we will usually delete personal within a year.

6.4    Notwithstanding the other provisions of this Section 6, we will retain documents            (including electronic documents) containing personal data:

(a)    to the extent that we are required to do so by law;

(b)    if we believe that the documents may be relevant to any ongoing or prospective             legal proceedings; and

(c)    in order to establish, exercise or defend our legal rights (including providing                 information to others for the purposes of fraud prevention and reducing credit risk).

7.       Security of personal information

7.1    We will take reasonable technical and organisational precautions to prevent the              loss, misuse or alteration of your personal information.

7.2    We will store all the personal information you provide on our secure password-               and firewall-protected servers.

7.3    All electronic financial transactions entered into through our website will be                  protected by encryption technology.

7.4    You acknowledge that the transmission of information over the internet is                       inherently insecure, and we cannot guarantee the security of data sent over the               internet.

7.5    You are responsible for keeping the password you use for accessing our website            confidential; we will not ask you for your password (except when you log in to              our website).

8.       Amendments

8.1    We may update this policy from time to time by publishing a new version on our          website.

8.2    You should check this page occasionally to ensure you are happy with any                      changes to this policy.

8.3    We may notify you of changes to this policy by email or through the private                  messaging system.

9.       Your rights

9.1    You may instruct us to provide you with any personal information we hold about          you; provision of such information will be subject to:

(a)    the payment of a fee (currently fixed at GBP 10); and

(b)    the supply of appropriate evidence of your identity (for this purpose, we will                  usually accept a photocopy of your passport certified by a solicitor or bank plus            an original copy of a utility bill showing your current address).

9.2    We may withhold personal information that you request to the extent permitted              by law.

9.3    You may instruct us at any time not to process your personal information for                  marketing purposes.

9.4    In practice, you will usually either expressly agree in advance to our use of your            personal information for marketing purposes, or we will provide you with an                 opportunity to opt out of the use of your personal information for marketing                   purposes.

10.    Third party websites

10.1  Our website includes hyperlinks to, and details of, third party websites.

10.2  We have no control over, and are not responsible for, the privacy policies and                practices of third parties.

11.    Updating information

11.1  Please let us know if the personal information that we hold about you needs to be          corrected or updated.

12.    About cookies

12.1  A cookie is a file containing an identifier (a string of letters and numbers) that is            sent by a web server to a web browser and is stored by the browser. The identifier          is then sent back to the server each time the browser requests a page from the                server.

12.2  Cookies may be either "persistent" cookies or "session" cookies: a persistent                  cookie will be stored by a web browser and will remain valid until its set expiry            date, unless deleted by the user before the expiry date; a session cookie, on the              other hand, will expire at the end of the user session, when the web browser is                closed.

12.3  Cookies do not typically contain any information that personally identifies a user,          but personal information that we store about you may be linked to the                            information stored in and obtained from cookies.

12.4  Cookies can be used by web servers to identify and track users as they navigate            different pages on a website and identify users returning to a website.

13.    Our cookies

13.1  We use both session and persistent cookies on our website.

13.2  By clicking ”I Accept” you agree to such use of cookies, unless you later decide            to disable them.

14.    Analytics cookies

14.1  We use Google Analytics to analyse the use of our website.

14.2  Our analytics service provider generates statistical and other information about              website use by means of cookies.

14.3  The analytics cookies used by our website have the following names: _ga, _gat,             __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

14.4  The information generated relating to our website is used to create reports about            the use of our website.

14.5  Our analytics service provider's privacy policy is available at:                                 

15.    Blocking cookies

15.1  Most browsers allow you to refuse to accept cookies; for example:

(a)    in Internet Explorer (version 11) you can block cookies using the cookie handling          override settings available by clicking "Tools", "Internet Options", "Privacy" and          then "Advanced";

(b)    in Firefox (version 47) you can block all cookies by clicking "Tools", "Options",            "Privacy", selecting "Use custom settings for history" from the drop-down menu,           and unticking "Accept cookies from sites"; and

(c)    in Chrome (version 52), you can block all cookies by accessing the "Customise              and control" menu, and clicking "Settings", "Show advanced settings" and                      "Content settings", and then selecting "Block sites from setting any data" under              the "Cookies" heading.

15.2  Blocking all cookies will have a negative impact upon the usability of many                  websites.

15.3  If you block cookies, you will not be able to use all the features on our website.

16.    Deleting cookies

16.1  You can delete cookies already stored on your computer; for example:

(a)    in Internet Explorer (version 11), you must manually delete cookie files (you can            find instructions for doing so at                 explorer/delete-manage-cookies#ie=ie-11);

(b)    in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and         "Privacy", then selecting "Use custom settings for history" from the drop-down              menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)    in Chrome (version 52), you can delete all cookies by accessing the "Customise             and control" menu, and clicking "Settings", "Show advanced settings" and "Clear         browsing data", and then selecting "Cookies and other site and plug-in data"                   before clicking "Clear browsing data".

16.2  Deleting cookies will have a negative impact on the usability of many websites.

17.    Our details

17.1  This website is owned and operated by Peak Horizon Ltd

17.2  We are registered in England and Wales under registration number 10295102,                 and our registered office is at 13 Orchard Road, Caerleon, Newport, Gwent,                   NP18 3FX.

17.3  Our principal place of business is at 13 Orchard Road, Caerleon, Newport,                    Gwent, NP18 3FX.

17.4  You can contact us:

(a)     using our website contact form;

(b)     by telephone, on the contact number published on our website.

(c)     by email, using the email address published on our website.


Handmade with care in South Wales U.K



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Peak Horizon Ltd Trading as Belle Fleuriste

Company number: 10295102

VAT number: 324702428